Service Disclaimer

Service Disclaimer

Fixed Wireless and Fiber Internet Service

*Available In Select Areas.

Services subject to availability and are not available in all areas, please contact ALPINE INTERNET for details. Prices shown do not include any applicable taxes. ALPINE pricing is subject to change. ALPINE services are subject to the terms and conditions provided by the installer at the time of installation. Click here to review ALPINE’S Terms and Conditions and other applicable acceptable use policies. Promotional offers available to first-time customers only. Monthly offer rates subject to applicable surcharges, equipment taxes, franchise fees and other government-imposed charges. Installation, taxes, fees, additional receivers, equipment, additional services, or features are not included. Other restrictions may apply.

Wireless internet rates reflect the ability to connect to our tower with a sufficient signal within 3 to 4 miles of your residence. Longer range equipment is available if you are beyond the 3-to 4-mile range to the nearest visible tower.

ALPINE provides a 30-day money-back guarantee on the internet service plan that is paid for at the time of install. If you are not completely satisfied with the service within the first 30 days, your monthly internet fees will be refunded, and the equipment will be uninstalled. Installation fee and first month services due at the time of installation. Home Office Phones are available to lease at a per line fee with lifetime maintenance included.

Wireless internet service is limited to the coverage area of ALPINE INTERNET wireless network via line of sight. Residential and Business plan speeds are best effort and up to the subscribed to maximum speed. Actual Internet speeds may vary and are not guaranteed. Internet speed claims represent maximum speed capabilities and may vary based on many factors including website traffic, content provider server capacity, use of other ALPINE INTERNET services, and maximum bandwidth restrictions on customer owned equipment. Unless a custom installation is pre-determined, all installation service is limited to one location within the home at no more than 100 feet from the ALPINE INTERNET Subscriber Module (SM). The SM placement will be determined by a qualified installer. Additional installation, equipment, equipment rental, or other charges may apply if it is required to gain an unobstructed line of sight to ALPINE INTERNET’s tower. Additional equipment may also be necessary for specialized roofing materials such as tile or metal roofs.

If you qualify for low-income support services and want to know if you qualify for Lifeline discounts on our internet or phone services click here for more information.